Refund Policy

Refund & Exchange Policy – HF Fragrances

At HF Fragrances, customer satisfaction is important to us. Due to the nature of fragrance products and hygiene standards, we follow the policy below:

1. No Return or Exchange on Opened Products

• Perfumes that have been opened, used, or damaged after delivery are not eligible for return or exchange.
• Returns or exchanges are only accepted for valid reasons approved by our support team.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product:

• Contact us within 24 hours of delivery
• Share clear photos/videos as proof
• Our team will review the issue and provide a suitable solution

3. Refund Eligibility

Refunds may only be approved in cases where:

• The ordered item is unavailable
• A wrong product was delivered
• The product arrived damaged and the claim is verified

Approved refunds will be processed through the original payment method or bank transfer.

4. Non-Refundable Situations

Refunds or exchanges will not be provided for:

• Change of mind after purchase
• Fragrance preference issues
• Opened or used products
• Orders with incorrect customer information provided during checkout